PROFESSIONALQ CASE STUDY XIV
“Benefits of training to the individual and the company”
In Mark Cornhill’s own words
Since completing the Certificate III in Telecommunications at Milcom the company I work for
and I have benefited greatly.
I am now much more confident when working
with comms cabling due to the knowledge I now
have. Knowing the correct way to run
interconnection cables on an MDF, the correct
cable separation and comms record keeping just
to name a few. Before completing Certificate III I
was limited in the areas that I could work having
to outsource jobs such as ADSL central filter
installations. I am now licensed to do this work
cutting overheads and reducing job complexity as well as increasing delivery time to my
customers.
With the Certificate III, I am able to branch out into other areas such as Telephone System
installations bringing with it a new income stream for the business. This allows me to offer a
"One Stop Shop" as the saying goes to my customers for all their IT and Telecommunications
needs. It makes my customer’s job easier and also provides greater customer retention due to the
nature of the "One Stop Shop" relationship.
When competing for tenders showing that I am qualified in the Telecommunication realm
provides greater confidence in the outcome for the customer than someone who isn't. This is a
very important consideration when working with large corporate companies. Having the ability
not only to install and terminate cabling but to be able to test and certify the quality of cabling
stands out from those who just "pull cable".
I find Milcom as a whole to be very professional when delivering their courses. The staff has
hands-on industry experience and can relate to the students needs. This is shown by a level of
commitment I have not seen in other teaching institutions for which I have attended. During my
Open Registration course the lecturer presenting provided examples from past personal
experience, much more than just a text book experience. Milcom provide new, up-to-date
practical tools and resources to students in class which proves to me Milcom is in-touch with the
latest industry trends.
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