PROFESSIONALQ CASE STUDY XIV
“Benefits of training to the individual and the company”

In Mark Cornhill’s own words

Since completing the Certificate III in Telecommunications at Milcom the company I work for and I have benefited greatly.

I am now much more confident when working with comms cabling due to the knowledge I now have. Knowing the correct way to run interconnection cables on an MDF, the correct cable separation and comms record keeping just to name a few. Before completing Certificate III I was limited in the areas that I could work having to outsource jobs such as ADSL central filter installations. I am now licensed to do this work cutting overheads and reducing job complexity as well as increasing delivery time to my customers.

With the Certificate III, I am able to branch out into other areas such as Telephone System installations bringing with it a new income stream for the business. This allows me to offer a "One Stop Shop" as the saying goes to my customers for all their IT and Telecommunications needs. It makes my customer’s job easier and also provides greater customer retention due to the nature of the "One Stop Shop" relationship.

When competing for tenders showing that I am qualified in the Telecommunication realm provides greater confidence in the outcome for the customer than someone who isn't. This is a very important consideration when working with large corporate companies. Having the ability not only to install and terminate cabling but to be able to test and certify the quality of cabling stands out from those who just "pull cable".

I find Milcom as a whole to be very professional when delivering their courses. The staff has hands-on industry experience and can relate to the students needs. This is shown by a level of commitment I have not seen in other teaching institutions for which I have attended. During my Open Registration course the lecturer presenting provided examples from past personal experience, much more than just a text book experience. Milcom provide new, up-to-date practical tools and resources to students in class which proves to me Milcom is in-touch with the latest industry trends.



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